FAQs: Fines and Fees
Have you entered your library card number and PIN correctly?
- Your library card number is located on the back of your library card. It is a 14 digit number beginning with either "247" or "147."
- Your PIN is your 4 digit birth year (newer cards) or the last 4 digits of your phone number (older cards).
If you've entered the library card and pin correctly, but it still doesn't work, there may be another problem with your account:
- Your library account may be expired. Accounts expire every 3 years. If this is the case, you will need to come by one of our locations and update your contact information. You can renew over the phone, but you will only have access to our eLibrary materials.
- You may owe a fine over $5.00. Call us to verify.
If you've confirmed that you're entering your library card and PIN correctly, call (501) 778-4766 or fill out the "How Can We Help You" form at the bottom of the site.
Here are our standard loaning periods:
- Audiobooks: 3 weeks
- Board Games: 3 weeks
- Books: 3 weeks
- Entertainment Equipment: 2 weeks
- Learning Kits: 3 weeks
- Mobile Hotspots: 2 weeks
- Music CDs: 3 weeks
- Preloaded Tablets: 3 weeks
- Cake Pans: 1 week
- DVDs/Movies: 1 week
- Fishing Poles: 1 week
- TV Series: 2 weeks
- Video Games: 2 weeks
- Wellness Kits: 1 week
Overdue fines begin to accrue the day after the material is due.
Overdue fines are 10 cents per day per item. The maximum fine per item is $5.00.
Overdue fines for special items (like cake pans, tablets, mobile hotspots, entertainment equipment, or board games) are $1.00 per day. The maximum fine per item is $10.00.
Those owing more than $5.00 in fines and fees will be prohibited from checking out items.
If any piece is missing from a kit or board game, you will be charged an additional fee.
If an item is claimed lost by a patron or by the library, the patron will be responsible for replacing the item either by paying the cost of the item or giving the library a replacement copy. A replacement copy is defined as a brand new, exact copy of the item with the same ISBN and format.
Users who return damaged items to the library will be assessed a fee.
Damage includes, but is not limited to, items which have had barcodes and other library markings removed, water damage, torn pages, writing, chewed edges or excessively dirty.
If the damage cannot be repaired, you will be charged the replacement cost. If you pay for a damaged item, you may keep it. If damage is due to a disaster, such as a fire or a tornado, there will be no cost for damages; however, proof must be provided that this disaster occurred. Examples of proof are: insurance paperwork, police report or a newspaper clipping with details.
It is both the library staff and the patron’s responsibility to note any condition problem at the time of check out and not after the item has been returned. The last person to have the item will be charged for the damage.
Our fax machines are located in our computer labs and it is free to fax. To receive a fax, it is 10 cents per page.
Print money can be added to your account after you have printed a few pages with a new library card. See the help desk to add money, it must be in your account before you print.
Patrons are still allowed borrowing privileges in the library with up to $5.00 in fines. This only includes physical materials.
A fine of any amount will block you from borrowing eBooks on Overdrive.